Shipping Policy
At Grayson Timber, we are committed to delivering a smooth and reliable shopping experience for our customers across Canada. We understand that once you place an order, you are excited to receive it as soon as possible. For this reason, we work carefully with our logistics partners to ensure your order is processed efficiently and delivered safely to your doorstep.
All orders placed on our website are handled with care and attention, and we strive to keep you informed throughout the shipping process.
Free Shipping Across Canada
We are pleased to offer free shipping on all orders within Canada. No minimum purchase is required. Once your order is confirmed, our team will begin preparing it for shipment so it can reach you as quickly as possible.
This allows you to shop confidently, knowing that there are no hidden shipping costs at checkout.
Order Processing Time
All orders are processed within 1–3 business days after your order has been successfully placed. During busy periods, promotions, or holidays, processing times may be slightly longer, but we always aim to prepare your order as quickly as possible.
Once your order has been processed and shipped, you will receive a confirmation email with the details of your shipment.
Estimated Delivery Time
For customers located in Canada, the typical delivery timeframe is:
Processing Time: 1–3 business days
Estimated Shipping Time: 5–10 business days
This means most customers receive their orders within approximately 6–13 business days from the time the order is placed.
Please note that delivery times are estimates and may vary depending on your location, shipping carrier operations, or unexpected delays such as weather conditions or high shipping volumes.
Order Tracking
Once your order has been shipped, you may receive a shipping confirmation email containing tracking information when available. This allows you to monitor the progress of your delivery and know when to expect your package.
If tracking information is not immediately available, it may take a short period of time for the carrier to update their system.
Shipping Address Accuracy
To ensure successful delivery, customers are responsible for providing accurate and complete shipping information when placing an order. Grayson Timber cannot be held responsible for delays or delivery issues caused by incorrect or incomplete addresses.
If you notice an error in your shipping details, please contact us as soon as possible so we can assist you before the order is dispatched.
Delayed or Lost Shipments
While we work with reliable shipping partners, delays may occasionally occur due to factors beyond our control. If your order has not arrived within the expected timeframe, please contact our support team and we will gladly assist you in locating your shipment and resolving the issue.
Contact Information
If you have any questions about shipping or need assistance with your order, our support team is always ready to help.
Trade Name: Grayson Timber
Company Name: Eva's etalage
VAT Number: NL004968655B51
Company Number: 0615553319
Business Address:
de kulder 9, 5632WS, Eindhoven, North Brabant, The Netherlands
Email: support@graysontimber.com
Phone: +1 647 3667164
At Grayson Timber, we are dedicated to providing customers across Canada with a convenient and dependable delivery experience. Thank you for choosing our brand and trusting us with your purchase.