Frequently Asked Question
At Grayson Timber, we want every customer to feel confident and well-informed when shopping with us. Below you will find answers to some of the most common questions about our products, shipping, returns, and services. If you cannot find the information you need, our support team will always be happy to assist you.
What products do you sell?
Grayson Timber specializes in knitted polo shirts for men. Our collection focuses on timeless styles that combine comfort, modern design, and versatility. These pieces are designed to be worn for both casual and smart occasions, making them an essential part of a well-balanced wardrobe.
Do you ship to Canada?
Yes. Our store currently serves customers located in Canada. All orders placed through our website are processed and shipped to Canadian addresses to ensure a reliable and consistent delivery experience for our customers.
Do you offer free shipping?
Yes. We offer free shipping on all orders within Canada. There is no minimum purchase required. The total price you see at checkout is the final price for your order.
How long does shipping take?
Orders are typically processed within 1–3 business days. Once shipped, delivery generally takes 5–10 business days depending on your location within Canada. Most customers receive their orders within 6–13 business days from the date the order is placed.
How can I track my order?
Once your order has been processed and shipped, you may receive a shipping confirmation email that includes tracking information when available. This allows you to monitor the progress of your delivery and see when your package is expected to arrive.
What payment methods do you accept?
We accept several secure payment methods to make checkout easy and convenient. These include:
- Visa
- Mastercard
- American Express
- Discover
- Apple Pay
- Google Pay
All payments are processed through secure and encrypted payment systems.
What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, provided the item is unused, unworn, and returned in its original condition and packaging.
How long does it take to receive a refund?
Once your returned item has been received and inspected, approved refunds are issued within 10 business days to the original payment method used during checkout. The time it takes for the refund to appear in your account may vary depending on your payment provider.
Can I cancel my order?
Orders may be cancelled if they have not yet been processed or shipped. If you need to cancel an order, please contact our support team as soon as possible so we can assist you before the order is dispatched.
What if I receive a damaged or incorrect item?
If your order arrives damaged or if you receive the wrong item, please contact our support team as soon as possible after receiving your package. Our team will review the issue and work quickly to provide a suitable solution.
How can I contact customer support?
If you have any questions or need assistance, you can contact our support team using the information below.
Trade Name: Grayson Timber
Company Name: Eva's etalage
VAT Number: NL004968655B51
Company Number: 0615553319
Business Address:
de kulder 9, 5632WS, Eindhoven, North Brabant, The Netherlands
Email: support@graysontimber.com
Phone: +1 647 3667164
Our team will do its best to respond to all inquiries as quickly as possible and provide the support you need.