Return and Refund Policy

At Grayson Timber, we want you to feel confident and satisfied with every purchase you make from our store. Our knitted polo shirts are designed with comfort, style, and quality in mind, and we take pride in delivering products that meet our customers’ expectations. However, if for any reason you are not completely satisfied with your order, we offer a straightforward return and refund policy to ensure a smooth and fair resolution.

This policy applies to all purchases made through our website by customers located in Canada.

30-Day Return Policy

Customers may request a return within 30 days of receiving their order. If 30 days have passed since the delivery date, unfortunately we may not be able to process a return request.

To be eligible for a return, the item must meet the following conditions:

  • The item must be unused, unworn, and in its original condition
  • The item must be returned in its original packaging
  • The item must not show signs of damage, washing, or alteration
  • Proof of purchase or order confirmation must be provided

Because our products are clothing items, we kindly ask customers to try them carefully to maintain their original condition.

Non-Returnable Items

Certain situations may prevent a return from being approved. Returns may not be accepted if:

  • The item has been worn, washed, or damaged after delivery
  • The item is returned without its original packaging
  • The return request is made after the 30-day return window

We reserve the right to decline returns that do not meet the eligibility requirements listed above.

How to Request a Return

If you would like to initiate a return, please contact our support team before sending the item back. This allows us to review your request and provide the correct return instructions.

Please include the following information in your request:

  • Your full name
  • Order number
  • The item you would like to return
  • The reason for the return

Return requests can be submitted by contacting us at:

Email: support@graysontimber.com

Our support team will review your request and respond with the next steps.

Return Shipping

Customers may be responsible for the cost of return shipping unless the item received is defective, damaged, or incorrect. We recommend using a shipping service that provides tracking to ensure the safe return of your item.

Grayson Timber is not responsible for return packages that are lost or damaged during transit.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the status of your refund. If the return is approved, your refund will be processed.

Approved refunds are issued within 10 business days after the returned item has been received and verified.

The refund will be credited to the original payment method used during checkout. Depending on your payment provider or bank, it may take additional time for the refund to appear in your account.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible after receiving your order. We will work quickly to resolve the issue and provide an appropriate solution, which may include a replacement or refund.

To help us assist you faster, please include photos of the item and your order number when contacting our support team.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible. Orders can only be cancelled if they have not yet been processed or shipped. Once an order has been processed, it may no longer be possible to cancel it, but you may still request a return after receiving the item.

Contact Information

If you have any questions about our return and refund policy, please feel free to contact us.

Trade Name: Grayson Timber
Company Name: Eva's etalage
VAT Number: NL004968655B51
Company Number: 0615553319

Business Address:
de kulder 9, 5632WS, Eindhoven, North Brabant, The Netherlands

Email: support@graysontimber.com
Phone: +1 647 3667164

At Grayson Timber, we are dedicated to providing quality products and dependable customer support. Your satisfaction is important to us, and we are always here to assist you whenever you need help.